Privacy Policy
How syntrivoluxe protects and manages your personal information in compliance with Australian privacy laws
Effective Date: 1 March 2025
Introduction
syntrivoluxe Financial Education ("syntrivoluxe", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our educational services, or interact with us in any capacity.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about individuals in Australia and overseas.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Contact details such as name, email address, phone number, and postal address
- Educational background and professional experience related to finance
- Payment information for course enrollment and services
- Communication preferences and marketing consent
- Feedback, testimonials, and survey responses
Technical Information
When you visit our website or use our digital platforms, we automatically collect:
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies for website functionality
- Learning progress and course completion data
How We Use Your Information
Primary Purposes
We use your personal information for the specific purposes for which it was collected, including delivering educational services, processing enrollments, and maintaining student records.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact details, educational background, progress data | Contract performance |
| Payment processing | Billing information, payment methods | Contract performance |
| Customer service | Contact details, communication history | Legitimate interest |
| Marketing communications | Contact details, preferences | Consent |
| Website improvement | Usage data, technical information | Legitimate interest |
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances:
Service Providers
We work with trusted third-party service providers who assist us in delivering our educational services. These include:
- Learning management system providers for course delivery
- Payment processors for secure transaction handling
- Email service providers for communication delivery
- Cloud storage providers for data hosting and backup
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or the safety of our students and staff.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information:
Access Right
Request access to the personal information we hold about you, including details about how it's used and who it's shared with.
Correction Right
Request correction of inaccurate or incomplete personal information. We'll update our records promptly upon verification.
Deletion Right
Request deletion of your personal information, subject to legal and contractual retention requirements.
Marketing Opt-out
Unsubscribe from marketing communications at any time using the unsubscribe link or contacting us directly.
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided below. We'll respond to your request within 30 days and may require identity verification to protect your information.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers with regular security updates
- Multi-factor authentication for system access
- Regular security audits and vulnerability assessments
Organizational Safeguards
- Staff training on privacy and data protection
- Access controls limiting information to authorized personnel
- Incident response procedures for potential breaches
- Regular review and update of security policies
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
| Information Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after course completion | Educational compliance requirements |
| Payment information | 7 years from transaction date | Tax and financial record requirements |
| Marketing consent records | Until consent withdrawn + 1 year | Evidence of consent compliance |
| Website usage data | 2 years from collection | Analytics and improvement purposes |
International Data Transfers
Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate privacy protection
- Contractual agreements requiring equivalent protection standards
- Regular monitoring of overseas service providers
- Clear data processing instructions and limitations
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content:
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and customizations
- Marketing Cookies: Used to deliver relevant advertising content
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We'll notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated effective date at the top of this policy
We encourage you to review this policy regularly to stay informed about how we protect your information.
Complaints and Concerns
If you have concerns about our privacy practices or believe your personal information has been mishandled, you can:
- Contact our Privacy Officer using the details below
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Seek resolution through our internal complaint process
Complaint Process
We take all privacy complaints seriously and will investigate promptly. You'll receive acknowledgment within 7 days and a response within 30 days of receiving your complaint.
Privacy Contact Information
Privacy Officer
syntrivoluxe Financial Education
1 Victoria Ave, Broadbeach QLD 4218, Australia
Phone: +61 2 9648 4116
Email: privacy@syntrivoluxe.com